Support

SCAPED accounts don’t have an email address, so we can’t send a reset link. If you’re still logged in on a device, keep that session. Otherwise, email support with your adventurer name and as much detail as you can (roughly when you started, your highest skills, rare items). We’ll help where we can safely confirm the account is yours.

In the game, open your Backpack › Account settings › Delete account and all data, then confirm. Your account, save and GLOBAL level-ups are deleted permanently. You can also email us from anywhere and we’ll handle it.

SCAPED needs precise location. Check iOS Settings › SCAPED › Location is set to “While Using the App” with Precise Location on. GPS is less accurate indoors and between tall buildings, so step outside or wait a few seconds for a better fix.

Open the Health app › Sharing › Apps › SCAPED and allow Steps, and allow Motion & Fitness in iOS Settings › SCAPED. Steps from before your account started tracking don’t count, and each step counts only once.

Your save syncs to our server automatically when you have a connection. Close SCAPED completely and reopen it while online. If progress is still missing, email us your adventurer name and roughly when it happened.

Tap the player’s name in nearby players or the GLOBAL feed, or open their friend profile, then choose Report. Select offensive name, harassment, cheating or other and confirm. You can also choose Block player from the same menu; this removes any friendship and prevents you from seeing each other in nearby players and the GLOBAL feed. See the Terms of Service.

Open Backpack › Account settings › Blocked players, then tap Unblock next to the adventurer. Unblocking doesn’t automatically restore a previous friendship.

Yes. No ads, no in-app purchases, no subscriptions. Every item is earned in-game.

Look up from your screen when you’re moving, never play while driving or cycling, and don’t go onto private property or anywhere unsafe to reach something in the game.