Email us
For anything about the app, your subscription or your data. We usually reply within two working days.
Support
How can we help?
Questions, bugs or ideas — we read every message. Most answers are below.
Manage your subscription
Subscriptions are billed by Apple. Change or cancel in iPhone Settings → your name → Subscriptions.
Privacy & terms
What stays on your iPhone, what is sent where, and the rules for using Bull Buddy.
Common questions
Quick answers.
I bought Pro but the app still shows the free plan.
Open your profile (the person icon at the top right), tap your plan to open Bull Buddy Pro, then tap Restore purchases — signed in with the same Apple ID you bought with. If it still doesn't show, email us with the date of purchase.
Bull isn't answering.
Check that AI features are on in Settings → AI & privacy and that you have a connection. On the free plan there is a daily number of questions; it resets the next day.
I don't see any whale or liquidation alerts.
Alerts only run while the app is open and only for your markets and watchlist. Check Settings → Live market alerts, and that your markets include crypto, commodities, stocks or indices. On quiet days large orders can be minutes or hours apart.
A price looks wrong or isn't updating.
Some markets are closed (the asset page shows when they reopen) and some sources publish delayed data. Pull down to refresh. If a price stays wrong, email us the instrument and a screenshot.
How do I delete my data?
Settings → Data → Delete account removes everything Bull Buddy stores on your iPhone and returns the app to onboarding. Export your journal first if you want to keep it.
Does practice trading use real money?
No. It uses virtual money at live prices. You can reset the practice account from the simulator at any time; trades already in your journal stay.